Determine which utility is disrupted and call:

  • HMS/HSDM Facilities Office: (617) 432-1901
    • Heating, cooling, water and water pressure, electricity, or other unsafe conditions
  • UIS Telephone Repair: (617) 495-4900
    • HUIT telecommunications
  • HMS/HSDM Help Desk (617) 432-2000
    • Network, computers, or software

Tips for reporting a utility disruption:

  • Are you in a safe location?
  • What type of utility is disrupted (heating, cooling, water, electricity, etc.)?
  • What is the extent of the disruption?
  • Complete outage, or does it fluctuate?
  • How long has the disruption lasted?
  • If you feel the area is unsafe, evacuate the area and request assistance according to the Reporting an Emergency procedure.

When a utility disruption occurs:

  • Remain calm.
  • Do not burn candles or anything else.
  • Do not use the elevators.
  • If you are using only emergency lighting, leave the area or find supplemental lighting. Emergency lighting will typically last for only 30 minutes.
  • Report the condition to your supervisor.
  • Follow department-specific instructions to recover business operations.
  • After reporting the disruption, inform others in the area that "the school has been notified of the disruption and is working to correct the problem as soon as possible."