In the last few years, medical and nursing schools have been offering sessions to help trainees learn how to convey empathy. Stephen D. Brown, HMS assistant professor of radiology; Elaine C. Meyer, HMS associate professor of psychology in the Department of Psychiatry; and David M. Browning, HMS lecturer on anaesthesia, all of Boston Children’s Hospital; and Helen Riess, HMS associate clinical professor of psychiatry at Massachusetts General Hospital, are quoted. Author Suzanne Koven is an assistant professor of medicine at Massachusetts General Hospital.