Margaret “Molly” Hayes, MD, ATSF is an Associate Professor of Medicine at Harvard Medical School. She is the director of the Medical Intensive Care Units at Beth Israel Deaconess Medical (BIDMC) Center, the co-chair of the Critical Care Executive Committee at BIDMC and the co-founder and co-director of the Center for Humanizing the ICU at BIDMC. She obtained her medical degree from Tufts University School of Medicine and then completed Internal Medicine and Pulmonary and Critical Care training at Johns Hopkins University in Baltimore, MD. She also served as Assistant Chief of Service (Chief Resident) for one year at Johns Hopkins. During that year she realized her passion for medical education and since then has taught in numerous CME courses. She also directs two highly rated Harvard Medical School CME courses – one on education and one on critical care. She is an active member of the American Thoracic Society, where she serves multiple educational roles. She is a deputy editor of CHEST Critical Care where she oversees invited content and medical education submissions. Dr. Hayes enjoys teaching learners of all levels and has won numerous local and national educator awards. Dr. Hayes has advanced training in medical education research and is passionate about critical thinking, adult learning theory and high stakes communication specifically around end of life in the intensive care unit. She has numerous publications on teaching communication skills as well as the importance of critical thinking in medicine. She is also interested in international education as the Director for External Education at the Carl J. Shapiro Institute for Education and Research and has traveled extensively teaching best practices in medical education and humanizing critical care. She is an ardent advocate for humanizing the ICU experience for all patients, visitors, and staff and doing this humanizing work is her true calling.