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MASTER'S PROGRAM

Master of Science in Clinical Service Operations

Early Application Deadline: February 17, 2027
Final Application Deadline: April 13, 2027
Program Format: Live Online

Faculty

Marjorie Wall student perspective

Learn how the Master of Science in Clinical Service Operations sharpened Marjorie’s systems thinking and leadership as she piloted an AI-driven surgical instrument optimization initiative.

Faculty

Harvard Medical School attracts the best and brightest faculty from all around the world. As a student in the Master of Science in Clinical Service Operations program, you will have access to outstanding teachers and mentors from our network of 12,000 thought leaders and innovators—inspiring individuals who have made HMS the top-ranked health research university in the world.

Program Directors

J. Kevin Tucker, MD

Vice-President, Education, Mass General Brigham

Director, Master of Science in Clinical Service Operations

Rachel Wasserstrom, MBA

Associate Director, Master of Science in Clinical Service Operations

Course Directors

Carlos Fernandez-Robles, MD, MBA

Chair of Psychiatry, Brigham and Women's Hospital/Faulkner

Amy Flaster, MD

Attending Physician, Brigham and Women’s Hospital

Chief Medical Officer, Concerto Care

Michael J. Gillespie, MPH

Senior Vice President of Clinical Services at Boston Children’s Hospital

Johanna Gutlerner, PhD

Senior Associate Dean for Graduate Education

Lara Henshaw-Archer, MBA

Executive Director, Ambulatory Management & Practice Improvement Business Operations, Massachusetts General Hospital

Cynthia Kavanagh, MBA

Executive Director, Business Planning and Market Intelligence, Massachusetts General Brigham

Inga Lennes, MD, MPH, MBA

Senior Vice President, Service Excellence and Practice Improvement, Mass General Physicians Organization and Massachusetts General Hospital

Susan Chapman Moss, MBA

Senior Vice President/Managing Director, Bayada Home Health Care

Harry W. Orf, PhD

Senior VP for Research Emeritus, Massachusetts General Hospital, and Principal Associate in Genetics Emeritus, Harvard Medical School

Koren Phillips, MBA

Executive Director of Teaching and Education at Mass General Hospital

Ann Prestipino, MPH

Executive Emeritus, Mass General Hospital and Massachusetts Physician Organization

Erika Rosato, DNP, MHA, RN OCN NE-BC

Director, Cancer Center Ambulatory Oncology Clinical Services, Mass General Hospital

Leon Sanchez, MD

Chief of Emergency Medicine, Brigham and Women’s/Faulkner Hospital

Tony Weiss, MD, MBA, MSc, CPE, FAPA

Chief Medical Officer, Beth Israel Deaconess Medical Center

Antonella Sturniolo-DePue, MPH

Founder & CEO at Upsilon Health

Charles DuPue

Founder and CEO at Sitch

Julie Barrios

Executive Director Contract Sourcing & Data Analytics at Mass General Brigham

David McCready

President and CEO Southcoast Health

James Stanford

Partner, Managing Director at Fitzroy Health

Elizabeth Aremu

Senior Director of Strategy & Innovation at Optum

Program Manager

Preeti Sharma Singh, MBA

Program Manager, Master of Science in Clinical Service Operations