HMS TechRefresh: Computing Equipment Lifecycle Management
Lowered Costs: By purchasing from a list of cost effective standards that leverages Harvard-wide negotiated pricing (e.g. Dell), departments save money on their IT equipment.
Ease of provisioning: The administrative overhead of purchasing provided by HMS IT including consultation on hardware/software purchases.
Speed of delivery: Selecting a standard in stock device enables HMS IT to schedule delivery of a computer within 1 - 3 business days with standard applications already installed.
Lifecycle tracking: HMS IT tags and tracks the item so the department can be notified when a device is out of warranty or nearing its recommended end-of-life (EOL).
Loaner service: If a department purchases the recommended computer and the device has a problem, complimentary loaners are available (first come, first served) while your computer is being repaired.
Improved support: Implementation of the HMS Endpoint Services Program for remote support and software deployment increases computer security, offers newly licensed software, reduces man-hours spent supporting devices and results in a quicker response to support issues. The HMS Endpoint Services Program can also provide HMS site licensed software at no additional cost to users who participate in the program.