HMS TechRefresh: Computing Equipment Lifecycle Management

HMS Information Technology

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Learn More About TechRefresh:

Service Goals

Frequently Asked Questions

Assistance

Questions?
Email techrefresh@hms.harvard.edu or call 617-432-2000.

Benefits

Lowered Costs: By purchasing from a list of cost effective standards that leverages Harvard-wide negotiated pricing (e.g. Dell), departments save money on their IT equipment.

 

Ease of provisioning: The administrative overhead of purchasing provided by HMS IT including consultation on hardware/software purchases.

 

Speed of delivery: Selecting a standard in stock device enables HMS IT to schedule delivery of a computer within 5 - 7 business days with standard applications already installed.

 

Lifecycle tracking: HMS IT tags and tracks the item so the department can be notified when a device is out of warranty or nearing its recommended end-of-life (EOL).

 

Loaner service: If a department purchases the recommended computer and the device has a problem, complimentary loaners are available (first come, first served) while your computer is being repaired.

 

Improved support: Implementation of the HMS Endpoint Services Program for remote support and software deployment increases computer security, offers newly licensed software, reduces man-hours spent supporting devices and results in a quicker response to support issues.  The HMS Endpoint Services Program can also provide HMS site licensed software at no additional cost to users who participate in the program.