Self Help Resources
Apology:
- Elements of an Effective Apology; M. Wagner, Columbia University Ombuds Office
- The Power of Apologies; M. Wagner, Columbia University Ombuds Office
Authorship:
- Best Practices for Faculty; M. Brodrick, HMS|HSDM|HSPH Ombuds Office
- Best Practices for Post Docs; M. Brodrick, HMS|SDM|HSPH Ombuds Office
- Harvard Medical School Authorship Guidelines, President and Fellows of Harvard College
- Harvard T.H. Chan School of Public Health Authorship Guidelines
- International Committee of Medical Journal Editors: Recommendations for the Conduct, Reporting, Editing, and Publication of Scholarly Work in Medical Journals (up-dated December 2014).
Bullying:
Communication Skill Building and Conflict Management:
Listening
- Active Listening Techniques; M. Brodrick, HMS|HSDM|HSPH Ombuds Office
- Effective Intervention: Listener Responses; Institute for the Study of Conflict Transformation
Feedback
- Delivering Effective Feedback; M. Brodrick, HMS|HSDM|HSPH Ombuds Office
- Do's and Don'ts for Responding When Your Behavior is Perceived as Offensive; Tom Sebok, University of Colorado Boulder Ombuds Office
Communications
- Considerations When Preparing for A Challenging Conversation; M. Brodrick, HMS|HSDM|HSPH Ombuds Office
- Eleven Ideas for Making A Hard Conversation Work; Public Work Conversations
- Responding to Complaints; T. Sebok, University of Colorado Boulder Ombuds Office
- Writing a Letter of Complaint; M. Brodrick/L. Wilcox, HMS|HSDM|HSPH Ombuds Office
Conflict
- Conflict Styles When to Use Which Styles?; Adapted from Thomas-Kilman Conflict Styles Survey
- Coping in Difficult Circumstances—Some Ideas to Consider; M. Rowe, MIT Ombuds Office
- Frazee Advice on Dangers of Using Email in Academic Workplace; J.P. Frazee, University of Colorado Boulder Ombuds Office
- When People see Unacceptable Behavior; M. Rowe, MIT Ombuds Office
Negotiation/Problem Solving:
- Negotiation Styles When to Use Which Styles?; Adapted from Thomas-Kilman Conflict Styles Survey
- Negotiation Conflict Styles: Understanding the Five Negotiation Styles; C. Coburn, Calum Coburn Associations
- Elements of Principled Negotiations; Adapted from Getting to Yes; R. Fisher and W. Ury
- Negotiation Preparation Worksheet; Adapted from Getting to Yes; R. Fisher and W. Ury
- Preparatory Questions for Negotiation; NIH Office of the Ombudsman
- Seven Elements of Effective Negotiations; Jerome Salvik
Off Campus Resources:
Ombuds
Office
Harvard Medical School
Harvard School of Dental Medicine
Harvard T.H. Chan School of Public Health
164 Longwood Avenue, 1st Floor, Boston, MA 02115
617-432-4040 (Ombuds)
617-432-4041 (Office)
617-432-0586 (Confidential Fax)