The resources listed here are provided by the HMS|HSDM|HSPH Ombuds Office and by other sources, as noted. These resources range from understanding the power of an apology to writing a letter of complaint.
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Apology:
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Authorship:
- Best Practices for Faculty; M. Brodrick, HMS|HSDM|HSPH Ombuds Office
- Best Practices for Post Docs; M. Brodrick, HMS|SDM|HSPH Ombuds Office
- Harvard Medical School Authorship Guidelines, President and Fellows of Harvard College
- Harvard T.H. Chan School of Public Health Authorship Guidelines
- International Committee of Medical Journal Editors: Recommendations for the Conduct, Reporting, Editing, and Publication of Scholarly Work in Medical Journals (updated December 2014).
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Bullying:
Communication Skill Building and Conflict Management:
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Listening
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Feedback
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Communications
- Considerations When Preparing for A Challenging Conversation; M. Brodrick, HMS|HSDM|HSPH Ombuds Office
- Eleven Ideas for Making A Hard Conversation Work; Public Work Conversations
- Responding to Complaints; T. Sebok, University of Colorado Boulder Ombuds Office
- Writing a Letter of Complaint; M. Brodrick/L. Wilcox, HMS|HSDM|HSPH Ombuds Office
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Conflict
- Conflict Styles When to Use Which Styles?; Adapted from Thomas-Kilmann Conflict Styles Survey
- Coping in Difficult Circumstances—Some Ideas to Consider; M. Rowe, MIT Ombuds Office
- Frazee Advice on Dangers of Using Email in Academic Workplace; J.P. Frazee, University of Colorado Boulder Ombuds Office
- When People see Unacceptable Behavior; M. Rowe, MIT Ombuds Office
- Making the Most of "Hot Moments" in the Classroom; University of Michigan Center for Research on Learning and Teaching (CRLT)
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Negotiation/Problem Solving
- Negotiation Styles When to Use Which Styles?; Adapted from Thomas-Kilmann Conflict Styles Survey
- Negotiation Conflict Styles: Understanding the Five Negotiation Styles; C. Coburn, Calum Coburn Associations
- Elements of Principled Negotiations; Adapted from Getting to Yes; R. Fisher and W. Ury
- Negotiation Preparation Worksheet; Adapted from Getting to Yes; R. Fisher and W. Ury
- Seven Elements of Effective Negotiations; J. Salvik
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Off Campus Resources