The Ombuds Office supports an ethical and civil culture, encouraging mutual understanding and resolution through respectful dialogue and fair processes.

PLEASE NOTE, Longwood Medical Area communities are strongly encouraging all non-essential personnel to work remotely because of the increased spread of the coronavirus disease (COVID-19). 

The HMS/HSDM/HSPH Ombuds Office is closed for in person appointments until further notice and we will schedule confidential phone, Zoom, WebEx and Skype appointments for those who want to discuss any issues affecting their work or studies.

To schedule an appointment, contact robin_cheung@hms.harvard.edu or call 617-432-4041. Meetings will be with HMS/HSDM/HSPH Ombudsperson, Melissa Brodrick who can be contacted at melissa_brodrick@hms.harvard.edu, 617-432-4040, or business cell 617-513-1348 or HMS/HSDM/HSPH Associate Ombudsperson, Justin Neiman who can be contacted at justin_neiman@hms.harvard.edu, 617-432-4043, or business cell 617-480-4700.

Please note, information shared by the visitor will not be disclosed without the visitor's permission except as required by law or when the Ombuds determines there may be an imminent risk of serious harm. The Ombuds Office does not maintain records that identify visitors to the office.

  • Who visits the Ombuds Office?

    The office is open to faculty, staff, students, trainees and appointees to HMS, HSDM, HSPH and their affiliated institutions.

  • Why visit the Ombuds Office?

    Visitors to the Ombuds Office come to informally discuss any issues affecting one's work or studies. Options can range from just talking to requesting a formal grievance procedure and lots in between.

  • What is the Ombudsperson's Role?

    The Ombudsperson's role is to listen and help you identify issues, goals and options; you'll make your own decisions regarding next steps.

What makes the Ombuds Office unique?

  • Confidentiality

    Information shared by any visitor will not be disclosed without the visitor's permission except when the Ombuds determines there may be an imminent risk of serious harm or when required by law. The Ombuds Office does not maintain records that identify visitors to the office.

  • Neutrality

    An Ombudsperson does not serve as an advocate for any party to a dispute. However, an Ombudsperson does advocate for productive communication and fair processes and their implementation.

  • Independence

    The Ombuds Office is independent in structure, function and appearance.

  • Informality

    There is no formal processes in the Ombuds Office—can educate people about policies and procedures and where to go.