TechRefresh Service Goals

HMS Information Technology

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HMS TechRefresh - Service Level Goals

HMS Information Technology strives to provide value and convenience through the HMS TechRefresh program. Our service level goals are as follows:

New Equipment

  • Standard, in stock items: 5 to 7 business days
  • Custom built to order: 7 days or more (depending on equipment and part availability)

Computer or Printer Repair

  • In stock parts: 1 to 2 business days
  • Ordered parts: 2 days or more

Loaner Computer Needed

  • 4 hours or less if standard setup
  • 4 hours or more if additional software installation is required