IT Service Catalog

HMS Information Technology

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IT Service Catalog

The Information Technology Department works collaboratively with the Harvard Medical Community and across the university to provide information management and technology solutions that support the HMS mission.

Accounts & Access

Locked account/password reset, SafeCode,  eCommons/MyCourses registration & guest key


Administrative Applications

Help with analyzing business processes and implementing IT services


Centralized End User Backup

Backup/recovery software (CrashPlan Proe) installation and user guides


Computers & Software

Device repair & maintenance, HMS TechRefresh, purchasing, personal computer repair & licenses


Email & Calendar

Calendar services, email setup, spam filtering and secure large file sharing


Endpoint Services Program

Technical tools to enhance desktop computer support


Mobile Computing

Enabling passcodes, passcode reset & email setup


Network & Wireless

HMS local area connection, HMS wireless, network jack install, VPN &SSL VPN


Storage & Servers

Backup/recovery software, database services, file server access & secure large file sharing


Telecommunications

Desk phones, instant messaging and mobile devices


Training & Consulting

Imaging Solutions for Scientific Communication, Research Computing Training & additional training resources


Web & Collaboration

Web conferencing, instant messaging, secure large file sharing, SSL certificates & website hosting

 

Our

Mission

The Information Technology Department works collaboratively with the Harvard Medical Community and across the university to provide information management and technology solutions that support the HMS mission.

 

We provide information management solutions and services that allow for the:

  • Timely, personalized, and secure communication of relevant information content across the Harvard Medical Community;
  • Optimization of key administrative functions & infrastructure components, and
  • Management, sharing, and integration of knowledge resources.