HMS techREFRESH: Computing Equipment Lifecycle Management

More... Share to Twitter Share to Facebook

A faster way to get your computing equipment!


SHOP NOW! (Login Required)

Learn More About techREFRESH:

Service Goals

Frequently Asked Questions


Email or call 617-432-2000.


Lowered costs: By purchasing from a list of cost effective standards that leverages Harvard-wide negotiated pricing (e.g. Dell), departments save money on their IT equipment.


Ease of provisioning: The administrative overhead of purchasing provided by HMS IT including consultation on hardware/software purchases.


Speed of delivery: Selecting a standard in stock device enables HMS IT to schedule a delivery of your computer within 1 - 3 business days.


Lifecycle tracking: HMS IT tags and tracks the item so the department can be notified when a device is out of warranty or nearing its recommended end-of-life (EOL).


Loaner service: If a department purchases the recommended computer and the device has a problem, complimentary loaners are available (first come, first served) while your computer is being repaired.


Improved support: Implementation of systems management tools for imaging and software packaging reduces man-hours spent supporting devices and results in a quicker response to support issues.