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How much does it generally cost?
Where is the service available?
How do I charge the iPhone battery?
How do I send an email message to more than one address?
Can the iPhone support two phone numbers?
What factors affect signal strength on an iPhone?
How can I tell whether I am in coverage or not?
Why is there a delay in receiving my messages?
I will be out of coverage for a short period of time. What happens to my messages?
How do I enable a password on my handheld?
How long can email messages remain on the iPhone?
How do I save an email message?
My handheld will not turn on. What should
I do?
The iPhone can be purchased from any Apple Store, AT&T store, or you can order through AT&T Corporate.
How much does it generally cost?
Depending on whether you have an account with AT&T or not, from $199 (8GB model) to up to $399 (16GB Model).
Where is the service available?
You can view AT&T’s coverage area here: http://www.wireless.att.com/coverageviewer/.
How do I charge the iPhone battery?
The iPhone can be charged via the provided USB cable and power adapter, or plugged directly into your computer’s USB port.
How do I send an email message to more than one address?
After typing the first name, be sure the cursor is in the correct To:, CC; or BCC; field, and simply start typing the next address.
Can the iPhone support two phone numbers?
No.
What factors affect signal strength on an iPhone?
The iPhone can switch automatically between AT&T’s EDGE and 3G network. 3G coverage is not available in all locations, so sound quality and data throughput may not reach expectations in many areas. Tall building, or structures built with lots of metal in the walls may impede the signal.
How can I tell whether I am in coverage or not?
In the upper left corner of the display you will see three icons; The first (furthest to the left) is the Signal Strength indicator. This indicator has 5 bars that vary in height from short to tall. Fewer bars indicates a weaker signal, more bars indicates better signal. Next is the cellular carrier indicator. In the US, it will show AT&T. Next is the network indicator. This will change from 3G to EDGE to a wireless (Wi-Fi) icon, depending on what network it is currently connected to. When ever the cellular carrier is available, it will reflect either 3G or EDGE. If there is no cellular carrier available, the Wi-Fi indicator will show, with a signal strength indicator showing the strength of the Wi-Fi access point you are connected to.
Why is there a delay in receiving my messages?
Email delays can be caused by many things, not the least of which is low signal strength. The iPhone can be configured to check email in various ways. If you use Exchange ActiveSync, the delay will be very small (< 1 minute). If you use MobileMe, the delay is also very small (< 5 minutes). Other email configurations will check mail on a “Fetch” basis, meaning it will check every 15 minutes or so to see if the is mail on the email server.
To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds. During this time, a red "power off" slider may appear and the screen may go black, but do not release Sleep/Wake and Home buttons until the Apple logo appears.
More Information: http://www.apple.com/support/iphone/troubleshooting/phone/#
Email on iPhone can use SSL encryption, provided the ISP providing the email has enabled SSL.
iPhone supports Cisco VPN for secure connections to corporate networks.
iPhone support WEP/WPA/WPA2 Wireless encryption for wireless networks.
I will be out of coverage for a short period of time. What happens to my messages?
As soon as iPhone is back in the network coverage area (or turned back on), the phone will download current email messages and visual voicemail messages.
How do I enable a password on my handheld?
- Press the Home button.
- Tap on Settings.
- Tap on General.
- Tap on Passcode lock.
- Enter a 4 digit password.
- Re-enter the password when prompted
How long can email messages remain on the iPhone?
Message retention is based on the account type and the account settings used.
Exchange ActiveSync: Until the messages is deleted, either on the iPhone or on your Exchange email client. By default, the iPhone will download the last 3 rolling days of messages to the phone for viewing. Older messages are not deleted from the server, they are just not visible. The 3 day default can be changed to up to 1 month.
POP/IMAP: Deleted messages are removed after 1 week by default (adjustable to up to never). Inbox messages are stored based on preferences set in Settings>Mail, Contacts, Calendars> Show :xx Recent Messages. The default is 25 recent messages. Any messages over the set amount are deleted from the iPhone in order to efficiently manage space on the iPhone. You can store up to 200 messages. The oldest messages are deleted first.
How do I save an email message?
Messages can not be saved on the iPhone.
My handheld will not turn on. What should I do?
Plug the iPhone into the AC Adapter or a computer to charge the battery. Do not plug into a keyboard USB port, as this will not charge the battery. If the iPhone still does not turn on, then visit an Apple Store for support.
More troubleshooting information can be found at http://support.apple.com/kb/HT1650
Copyright 2010 by the President and Fellows of Harvard College.
Site Updated: 2/4/2010
