Optimized Customer Service Operations

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Optimized Customer Service Operations Workstream

Initiative

Optimize customer service operations.

Targeted Opportunity

Investigate if current support model is the optimum solution for HMS. Review opportunities to optimize investment.

Key Inputs

Operating Departments
HMS IT
HR

Workstream Team Members

Vonda Shannon (vonda_shannon@hms.harvard.edu)
Jason Alvarez
Ayis Antoniou
Patty Cunningham
Judy Glaven
Kenji Kono
Mason Miranda
Jane Neill
Jason Obedzinski